SingleHop f!%!#ed my site up! Sorry for the outage.
Posted on November 22, 2013 by Aun
I am so sorry that this site has been going bonkers for the past few days! If you are a regular visitor, you can see that somehow, we’ve lost all content posted after 7 November 2013.
Somehow, and to date without explanation, the tech wizards (ahem) at SingleHop, which was supposed to be a highly reputable hosting provider, messed around with the server I share with my friend’s company on the 20th of this month. Without informing me or giving any indication of what they were doing, they somehow took down this site and re-installed a two week old version. All posts uploaded after 7 November were lost. All future posts that I and other writers had lined up to be published this week and over the next few have also been lost.
We will be re-uploading our posts over the coming days (maybe weeks). For some of us (myself included), that means rewriting posts from scratch. So please be patient.
I am simply appalled with the people at SingleHop, who have been unapologetic about this whole thing. I also discovered during this whole boondoggle that even though we pay for a dedicated managed server, the damned thing only gets backed up weekly, despite us previously requesting daily backups. Further, the account we have includes two hard drives; my sites were supposed to be on one and my friend’s on the other. Supposedly, this whole mess came because SingleHop’s techs needed to fix something related to one of my friend’s accounts. If our domains and accounts were on different drives, which was what we had asked for when signing our contract with SingleHop, nothing should have happened to this site. So, clearly, we’ve been hoodwinked.
As you can tell, I am super angry and frustrated. SingleHop’s people have yet to apologize; they continue to act like there’s absolutely nothing wrong with an editorial site losing 2 weeks of published content and almost a month’s worth of upcoming content. Clearly, these guys don’t care at all about customer satisfaction.
Anyway, if any of you can recommend a better host, please comment below or email me. I want to rid myself of these a$$#oles ASAP.
And thank you for coming back and reading. And for your patience while we try and get our content back online.